Orpheus & the Raven No. 42 2023

Last updated: 16 October 2026

We're in Parkmore, so if you're nearby, order by 11:00 and your wine can be on the table tomorrow. Further afield, it travels carefully. This page explains how delivery works, what it costs and what we need from you at the door. It forms part of our Terms of Service, and words like "business day" and "delivery" mean what they mean there.

Not for sale to persons under the age of 18. Every delivery is handed only to an adult with ID.

1.1 Our local zone covers: Parkmore, Sandton CBD and surrounds, Rosebank, Bryanston, Randburg (excluding CBD), River Club, Duxberry, Morningside, Morningside Manor, Rivonia, Strathavon, Sandown, Hurlingham, Craighall, Craighall Park, Hyde Park, Atholl, Illovo, Inanda, Bordeaux, Blairgowrie, Benmore Gardens.

1.2 Delivery fees are shown at checkout before you pay. The free-delivery amount is the value of the wine and other goods in your order after any discounts, excluding event tickets and gift vouchers.

1.3 Delivery of Sip Society subscription boxes is included in the subscription price; members' other orders follow the fees above. Newsletter subscribers get their first delivery free, for orders over R1,000, and the code is e-mailed after signing-up. 

1.4 Orders over 12 bottles to the rest of South Africa are charged per 12 bottles, or quoted on request.

2. When we deliver

2.1 Local zone orders are delivered within 2–3 business days. If you order by 11:00, Tuesday to Thursday, and everything is in stock, we'll deliver the next day (Wednesday to Friday) at the same fee. We'll message you by 13:00 to confirm next-day delivery; if we can't confirm it, your order goes out on the standard 2–3 business days and you can cancel for a full refund if that doesn't suit you. Orders placed after 11:00 or over the weekend are checked the next business morning. We confirm stock on every order before it leaves; if a bottle has sold out in the bar, we'll contact you before delivery to offer a swap or a refund. Gauteng and national timeframes count from the business day after we dispatch.

2.2 We only deliver within the hours our liquor licence allows. Local deliveries run Tuesday to Saturday, 11:00–19:00; courier deliveries run on business days in office hours.

2.3 Expect delays over Christmas, Easter and long weekends. If your order will take longer than 30 calendar days, we'll tell you and you can cancel for a full refund.

2.4 We'll send you tracking details or a delivery window by email or WhatsApp once your order is on its way.

3. ID at the door

In short: an adult signs for it. No exceptions, no leaving it with the neighbour.

3.1 The law doesn't allow us to hand alcohol to anyone under 18. Every delivery must be received by someone aged 18 or older who shows a valid South African ID, passport or driver's licence. Our driver or courier will look at it but won't record the number.

3.2 We can't leave wine unattended, at a gate, with a security guard, with a neighbour or with anyone under 18.

3.3 Gifts: the recipient must also be 18 or older and show ID. Please make sure they'll be home.

3.4 We don't deliver to PO boxes, lockers or pick-up points.

4. If we can't deliver

4.1 If nobody aged 18 or older with ID is available, we'll try once more and then return your order to us. We'll contact you to rebook.

4.2 Redelivery costs the same as the original delivery fee for your area. If the first attempt failed because of our or the courier's mistake, redelivery is free.

4.3 Please check your address and phone number at checkout. If your order goes to the wrong place because of an error in the details you gave us, redelivery is at your cost. Tell us about a mistake as soon as you spot it; if the order hasn't left us yet, we'll fix it for free.

4.4 If we can't deliver because nobody aged 18 or older with ID was available, or you didn't rebook, we'll hold your order for 30 calendar days. After that we'll cancel it and refund you, less the delivery fees for attempts already made and a R50 handling fee to cover picking, packing and restocking. If the delay was our fault or the courier's, you get a full refund with no deductions.

5. Click and collect

5.1 Choose collection at checkout and we'll message you when your order is ready, usually within 2 hours during trading hours, if stock is available on premises.

5.2 Bring your order number and ID. Someone else can collect for you if you tell us their name in advance; they must be 18 or older and show ID.

5.3 We'll hold your order for 30 calendar days from the day we tell you it's ready. After that we'll cancel it and refund you, less a R50 handling fee.

6. Packaging and breakages

6.1 We pack bottles in protective boxes and reuse wine cartons where they fit, to cut waste. In hot weather we avoid leaving wine in vehicles for long; if a heatwave puts wine at risk, we may hold a courier order a day or two and tell you.

6.2 Check your box when it arrives. If anything is broken or isn't what you ordered, tell us within 3 business days of delivery, with a photo, and we'll replace it or refund you at no cost to you. Your six-month rights for faulty wine under section 9 of our Terms of Service still apply.

6.3 Returns and refunds are covered on our Returns and Refunds page.

7. Subscriptions

7.1 Discovery Wine Club and Reserve Club boxes are delivered once a month to your saved address, using the delivery option for your area. Delivery is included in the subscription price.

7.2 Change your delivery address before 20th of each month for it to apply to next month's box.

8. Where we don't deliver

We sell and deliver only within South Africa, and only to areas our liquor licence allows. We don't ship internationally.

Questions about a delivery? WhatsApp +27737875335 or email hello@openbottle.co.za. We'd rather hear from you before a problem than after.